Privacy Policy

Last Updated: December 21, 2024

JIMENEZ ROYAL WASH ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jimenezroyalwash.com or use our mobile car detailing services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name
• Phone number
• Email address (if provided)
• Service location/address
• Service preferences and appointment details

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our mobile car detailing services
• To process and schedule appointments
• To communicate with you about your appointments and services
• To respond to your inquiries and provide customer support
• To analyze website usage and improve user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Google Analytics

We use Google Analytics 4 (GA4) to analyze website traffic and user behavior. Google Analytics collects information such as:

• How you found our website
• Pages you visit and time spent on each page
• Links you click
• Device and browser information

This information is used to improve our website and services. Google Analytics may use cookies and other tracking technologies. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information about how Google uses data, visit Google's Privacy Policy.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting and analytics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our customers or others.

5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

5.1 Right to Know

You have the right to request that we disclose:

• The categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• The business or commercial purpose for collecting your personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about you

5.2 Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us to:

• Complete the transaction for which we collected the information
• Detect security incidents, protect against malicious activity, or prosecute those responsible
• Comply with a legal obligation
• Make other internal and lawful uses of the information

5.3 Right to Opt-Out of Sale

We do not sell your personal information. If we were to sell personal information in the future, we would provide you with the right to opt-out.

5.4 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. We will not:

• Deny you goods or services
• Charge you different prices or rates
• Provide you a different level or quality of services

5.5 How to Exercise Your CCPA Rights

To exercise your CCPA rights, please contact us:

• Phone: (909) 784-1401
• Instagram: @JIMENEZROYALDETAILING

We will respond to your request within 45 days. We may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Business Name: JIMENEZ ROYAL WASH
• Phone: (909) 784-1401
• Instagram: @JIMENEZROYALDETAILING
• Website: jimenezroyalwash.com
• Service Area: Orange County, California

Note: This Privacy Policy is a template and may need to be reviewed by a legal professional to ensure full compliance with applicable laws and regulations.